Refund Policy

Returns & Refunds

We want you to feel confident shopping with PawMint Supply. Eligible unused items may be returned within 30 days of delivery, subject to the conditions below.

Returns

To request a return, contact us within 30 days of delivery with your order number and reason for the return. Please wait for return approval and instructions before sending anything back. Items must be unused and returned in their original packaging.

Customers are responsible for return shipping unless the item arrived damaged or incorrect. Original shipping charges are non-refundable unless required by law.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.

Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund to your account.

Non-Returnable Items

For health, hygiene, or safety reasons, certain opened, used, or perishable products may not be eligible for return. Product-specific restrictions may also apply. Contact us before returning an item if you are unsure whether it is eligible.

Questions?

Use our Contact page for help with a return, refund, damaged item, or order concern. Please include your order number whenever possible.